Salesforce Service Cloud is a customer service and support application designed to enhance customer relationships, streamline support operations, and provide superior customer experiences.
Service Cloud allows businesses to track, manage, and resolve customer issues efficiently. It provides a comprehensive view of the customer's history, enabling personalized service. Automated workflows streamline the process, increasing agent productivity.
Service Cloud supports multiple service channels, including email, phone, social media, live chat, and more. Its intelligent omni-channel routing ensures customer inquiries are directed to the right agent with the appropriate skills, reducing response times and improving customer satisfaction.
The Service Console provides agents with a unified desktop interface that brings together customer data and interaction history from various channels. This 360-degree customer view helps agents deliver personalized, efficient service.
Service Cloud's Knowledge Base allows businesses to create and manage a repository of support articles and FAQs. Customers and agents can access these resources for self-service and faster issue resolution.
ATLANTIC ZERO
EXPERTISE
Each of our consultants and developers has verifiable certifications in their service dimensions.
DILIGENCE
We live by the "measure twice, cut once" philosophy. By taking a little extra time to evaluate each project on its own terms, we ensure efficient outcomes.
AGILITY
We work in small, nimble teams, each with its own project manager but zero middle men.
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As a rapidly growing business, having a reliable CRM system was critical for managing our growing customer base. Choosing Atlantic Zero to oversee our Salesforce implementation was undoubtedly one of the best decisions we've made.
Jacqueline Jones, Operations Manager at HomeShield Direct
Unquestionably the biggest improvement we've made to our customer-facing operations in years. We're better informed, more efficient, and more profitable thanks to Atlantic Zero.
Asa Smith, Partner at Smith Workforce
A real sea change for our organization. Atlantic Zero put us in a position to track our sales processes meaningfully for the first time.
Eric Earnshaw, Head of Sales at Pro Hooper
About us
We're a collective of consultants dedicated to thoughtful, efficient solutions to digital challenges.
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