Salesforce Service Solutions from Atlantic Zero

How we help our clients transform their customer service operations.

Salesforce Service Cloud is a customer service and support application designed to enhance customer relationships, streamline support operations, and provide superior customer experiences.

Case Management

Service Cloud allows businesses to track, manage, and resolve customer issues efficiently. It provides a comprehensive view of the customer's history, enabling personalized service. Automated workflows streamline the process, increasing agent productivity.

Omni-Channel Routing

Service Cloud supports multiple service channels, including email, phone, social media, live chat, and more. Its intelligent omni-channel routing ensures customer inquiries are directed to the right agent with the appropriate skills, reducing response times and improving customer satisfaction.

Service Console

The Service Console provides agents with a unified desktop interface that brings together customer data and interaction history from various channels. This 360-degree customer view helps agents deliver personalized, efficient service.

Knowledge Base

Service Cloud's Knowledge Base allows businesses to create and manage a repository of support articles and FAQs. Customers and agents can access these resources for self-service and faster issue resolution.


Intelligent, personalized CRM solutions.

Salesforce Service


Each of our consultants and developers has verifiable certifications in their service dimensions.


We live by the "measure twice, cut once" philosophy. By taking a little extra time to evaluate each project on its own terms, we ensure efficient outcomes.


We work in small, nimble teams, each with its own project manager but zero middle men.

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About us

We're a collective of consultants dedicated to thoughtful, efficient solutions to digital challenges.

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